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Thank You, Macy’s
May. 30th, 2024 08:54 amSome time ago, I bought some clothes at Macy’s, and saved the receipt. On May 13, I took a look at the receipt, and thought, “This was more than a month ago, and I don’t believe that I’ve seen a bill.” I called the number for the local Macy’s store, discovered that I owed $214 and more (the more apparently being interest and penalties), and authorized a payment from my checking account for the $214 worth of clothing. I was dealing with an automated system, and I don’t think it even gave me the chance to pay the whole account balance.
Not too long after that, I received a bill for over thirty dollars, a twenty-nine dollar penalty, and five dollars or so in usurious interest. I called the Macy’s toll free line, managed to get through to a human being, and explained the situation, saying that so far as I was aware, I had not received a bill in the previous billing cycle, lost in the mail, perhaps; I said that I would pay in full if required, but asked that the penalty be remitted because I had acted in good faith, and not seen a bill. I said that I would pay the interest charge.
The woman with whom I spoke assured me that both the penalty and interest were canceled, and that I owed nothing, for which I thanked her. I checked the account balance this morning, and confirmed that it was zero. Thank you, Macy’s, you have dealt with me more than fairly.
Not too long after that, I received a bill for over thirty dollars, a twenty-nine dollar penalty, and five dollars or so in usurious interest. I called the Macy’s toll free line, managed to get through to a human being, and explained the situation, saying that so far as I was aware, I had not received a bill in the previous billing cycle, lost in the mail, perhaps; I said that I would pay in full if required, but asked that the penalty be remitted because I had acted in good faith, and not seen a bill. I said that I would pay the interest charge.
The woman with whom I spoke assured me that both the penalty and interest were canceled, and that I owed nothing, for which I thanked her. I checked the account balance this morning, and confirmed that it was zero. Thank you, Macy’s, you have dealt with me more than fairly.
