Telework, and New Director
Apr. 15th, 2022 01:37 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ndrosenI applied for part-time telework Thursday morning. I’m teleworking now, but I’m an ad-hod teleworker due to the COVID-19 pandemic, and once the Patent Office moves to the next phase of reopening in late May, my authorization to telework expires. I wanted to make sure that the upload and download speeds of my home Internet connection were sufficient, so I called Xfinity. The voicemail system interpreted what I said as indicating that there was a problem requiring my modem to be restarted before I could speak with a human being, and would not accept my explanation to the contrary, nor let me speak with an agent.
I finally managed to obtain the information I needed from the Xfinity website, but dealing with voicemail was frustrating. I understand that businesses want to save money by having automated responses, but I wish Xfinity made it easier to communicate with a human about a non-standard problem. By the way, this month’s bill was forty dollars higher than before.
Also on Thursday, there was an online Town Hall at which the newly sworn in Director, Kathi Vidal, spoke and answered some questions. She was a Navy brat who started college at the age of sixteen, got an engineering degree, worked as an engineer, and later went to law school. She had had an interest in law, and as a child once asked her mother to get some law books from the library, so that she could read the cases, and have a leg up studying law.
She seems to be quite an impressive lady.
I finally managed to obtain the information I needed from the Xfinity website, but dealing with voicemail was frustrating. I understand that businesses want to save money by having automated responses, but I wish Xfinity made it easier to communicate with a human about a non-standard problem. By the way, this month’s bill was forty dollars higher than before.
Also on Thursday, there was an online Town Hall at which the newly sworn in Director, Kathi Vidal, spoke and answered some questions. She was a Navy brat who started college at the age of sixteen, got an engineering degree, worked as an engineer, and later went to law school. She had had an interest in law, and as a child once asked her mother to get some law books from the library, so that she could read the cases, and have a leg up studying law.
She seems to be quite an impressive lady.
